FAQ

To be eligible, you must: 

• be under 65 years of age when you first access the scheme 
• be an Australian citizen, permanent resident, or New Zealand citizen who is a Protected Special Category Visa holder 

• have a permanent or significant disability. 

To find out more and check your eligibility, visit the NDIS website and use the complete the My Access Checker Tool. 

The NDIS will have a range of benefits for those who are eligible including: 

• a fairer funding system that will replace current state funding systems
• choice and control; participants choose how, when and where they receive support
• long term, sustainable funding which will allow supports to change as needs change
• assistance to make informed choices
• safeguards to support participants in exercising their choice and control
• early intervention to minimise the impacts and avoid crisis point
• the opportunity to participate in the community
• information about disability services available including community resources and government programs.

Yes, aids and equipment for personal care or safety including beds and pressure mattresses, toilet and bathroom equipment, specialised clothing, continence needs and home enteral nutrition equipment will be funded by NDIS.

Your NDIS planner will ask you what support you need to live now and in the future. It’s important to list all funded and non-funded support you already receive, including from your family.

The NDIA or National Disability Insurance Agency is the agency responsible for meeting with individuals to plan their future supports and to identify how much money individuals will need to pay for these. The NDIS or National Disability Insurance Scheme is the Scheme that pays for these supports.

Every year, the NDIA sets a price for common disability supports to make sure you receive value for money. 

The NDIS Price Guide helps participants and providers to understand the scheme’s pricing structure and regulations, including price caps, quote requirements and service agreements. 

To become a registered provider of NDIS support, an organisation must meet the NDIS quality and safeguards standards. If you are receiving disability services from a non-registered provider, make sure they have appropriate qualifications, safety checks and staff training.

The NDIA considers any support that enables participants to achieve otherwise challenging goals as reasonable and necessary. These goals can involve a variety of life domains, such as living arrangements, social bonds, education or employment. 

NDIS-funded support services will help participants to: 

• Pursue life goals 
• Foster independence 
• Improve social and economic functioning 
• Build capacity to participate actively within the community 

This document outlines the disability supports required to meet your needs and goals, along with any funding the NDIS may provide. Each NDIS participant has a personalised plan to reflect their unique circumstances. 

Your first plan begins a lifelong journey with the NDIS, and is adjusted in line with your progress. 

Once a valid NDIS Access Request has been submitted, the NDIA must confirm eligibility within 21 days. 

To help speed up this process, you can: 

• Double check that your Access Request Form is completed, signed and sent with as much relevant documentation as possible. 
• Provide your Centrelink Reference Number if possible, as this allows the NDIS to confirm your age and residence without extra documentation. 
• Have all necessary information on hand in case the NDIS calls you for further details, particularly if you have received a letter from the NDIS saying that they will be in contact. 

We offer a variety of disability services, including, but not limited to: 

• Management of your personal care needs and household decision making  
• Transportation and assistance becoming more comfortable with public transport  
• Additional life skills, such as cooking or budgeting  
• Making and attending appointments  
• Assistance with domestic chores, such as cleaning or grocery shopping as part of the NDIS package “Domestic Assistance and Linen” 
• Access to a Modification project manager or building certifier.   
• Internal and External structural work 
• Certification or approval of home modifications 
• Community access programs  
• Out of School House Care (OOSH)  
• Weekend Programs  
• Centre Based & Flexible Respite 
• Exercise physiology, personal training, dietician consultation and plan development.  
• Transition through school and to further education.  
• Assessment, training, development and/or therapy to assist in the development of, or increase in skills for independence and community participation and therapeutic supports. 

View our service page to find more information 

You can contact us via phone (0498 855 212) or email (admin@careneedssolution.com), or alternatively, you can visit us in office at 57 Woondooma St, Bundaberg West, QLD, 4670

All if our contact information is available on our contact page.  

Our office hours are 8:30am – 4:30pm, Monday-Friday.